Privacy Notice

Welcome to the HeavenHandz privacy notice.

HeavenHandz Limited (“we”, “our”, “us” or “HeavenHandz”) respects your privacy and is committed to protecting the personal data of all users of our website and mobile applications (together, the “Sites”). Please read this privacy notice to understand how we look after your personal data and your privacy rights. We are the “data controller” of the information you provide to us.

1. CONTACT US
   If you have any questions about this privacy policy or how we handle your data, please contact us at:

• Email: hello@heavenhandz.com
• Data Protection Officer: dpo@heavenhandz.com

Our corporate details:

• Company Name: HeavenHandz Limited
• Registered in England and Wales, Company Number: 08744694
• Registered Address: 59 Richmond Avenue, London, N1 0LX
• Principal Place of Business: Farringdon House, 105–107 Farringdon Road, London, EC1R 3BU
• Data Protection Registration Number: ZA033851

1. HOW WE COLLECT YOUR DATA
   We collect your personal data when you:

• Browse or interact with our Sites
• Make a booking or create an account
• Modify your online account or mobile app settings
• Contact us or leave feedback
• Interact with our ads or analytics tools via third-party platforms

1. DATA WE COLLECT
   We may collect and process the following data:

• Technical data: IP address, browser, device, location, etc.
• Personal data: name, email, phone, home information
• Booking and transaction data: services booked, payment info, frequency
• Communication data: feedback, queries, metadata, support interactions
• Marketing data: preferences, survey responses, opt-in/out status

We never store full credit card details. Stripe, our payment provider, processes your card and only the last four digits and a unique code are stored.

We may also use aggregated, anonymised data for research or statistical purposes.

4. HOW WE USE YOUR DATA
   We process your data for:

• Fulfilling contracts (e.g. bookings, payment processing)
• Legal obligations (e.g. accounting, fraud prevention)
• Legitimate interests (e.g. support, marketing, service improvement)

You can opt out of marketing at any time.

5. SHARING YOUR DATA
   Your data may be shared with:

• Internal staff and contractors
• Housekeepers to fulfil bookings
• Third-party providers (payment, marketing, analytics, communication)

We only share the data required for these services and require all third parties to respect the security and confidentiality of your data.

6. INTERNATIONAL TRANSFERS
   Your data may be processed outside the EEA. We ensure all international transfers have appropriate safeguards (e.g. standard contractual clauses or adequacy decisions).
7. DATA SECURITY
   We have appropriate security measures in place. However, internet data transmission is never 100% secure. Keep your password safe and don’t share it.
8. DATA RETENTION
   We retain your data only as long as necessary for legal or service-related purposes. You may request deletion or review of your personal data at any time.
9. COOKIES
   We use both session and persistent cookies to:

• Track usage
• Enable bookings
• Improve website performance
• Personalise content
• Display targeted ads

You can block cookies via your browser settings, but some features may not work properly.

10. YOUR RIGHTS
    Under UK data protection law, you have the right to:

• Access your data
• Correct or delete your data
• Object to processing or restrict it
• Withdraw consent
• Receive a copy in a portable format
• Lodge a complaint with the ICO

Contact us at dpo@heavenhandz.com to exercise any of these rights.

11. OTHER
    This privacy policy may be updated periodically. The latest version will always be available on our website. This version was last updated on 10 July 2025.