Welcome to the HeavenHandz website terms and conditions for use (“Terms”). These Terms apply to the use of this Website and by accessing this Website and/or making a Booking for Services you agree to be bound by the Terms set out below. If you do not agree to be bound by these Terms please do not use our Website.
Before you place an order with us, if you have any questions relating to these Terms please contact our support team by email at info@hevenhandz.com.
DEFINITIONS“Booking” means a booking for Services made by You on our Website
“Services” means cleaning services or other home services;
“Housekeeper” means a cleaner or other home services provider available through our Website;
“We/us” means HeavenHandz, of 59 Richmond Avenue, London, N1 0LX, with Company Registration Number 8744694;
“Website” means the website located at https://hevenhandz.com or any subsequent URL which may replace it and HeavenHandz’s mobile phone applications;
“You” means a user of this Website.
USE OF THE WEBSITE2.1 AccessYou are provided with access to this Website in accordance with these Terms and any Booking made by you must be placed strictly in accordance with these Terms.
2.2 Registration2.2.1 By registering as a user of our Website, you warrant that:
(a) the personal information which you provide when you register as a user and/or make a Booking is true, accurate, current and complete in all respects; and(b) you will notify us immediately of any changes to this personal information by contacting our customer service representatives by email at info@hevenhandz.com.
2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.3 Our rightsWe reserve the right to:
(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or(b) change these Terms from time to time as explained below. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.
2.4 Use of platformYou may use our Services and Website only for lawful purposes. You may not use our Services or Website in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with such law. You agree not to access without authority, interfere with, damage or disrupt any part of our Website or any network or equipment used in the provision of our Services or Website.
THE HEAVENHANDZ SERVICES PLATFORM3.1 We act as a booking agency for self-employed Housekeepers. Our contract with you is limited to provision of use of our Website.
3.2 Your Housekeeper is responsible for providing the Services to you and you have a direct contract between you and the Housekeeper concerning the provision of Services. This contract does not include us. You and Housekeepers are responsible for any taxes or damage arising as a result of the Services.
3.3 We review applications, conduct interviews and undertake other checks of Housekeepers, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or by third parties.
3.4 You acknowledge that you use Housekeepers at your own risk. You agree to provide a safe working environment for Housekeepers and to take appropriate precautions to supervise Housekeepers.
3.5 In the event of a dispute relating to the Services, we may agree to act as a mediator to attempt to resolve the dispute on your behalf. If you wish us to act as your mediator, you must promptly notify us of the facts giving rise to the dispute and provide us with any further information and assistance that we may reasonably request. We make no guarantee as to the effectiveness of any mediation and you remain solely responsible for resolving any disputes with Service Providers, including for any payments made to settle a dispute.
3.6 We will in no event be liable for damage, including but not limited to: damage caused due to use of corrosive cleaning products, including but not limited to bleach & oven cleaner; damage caused as a result of spillages; damage to items which require specialist care or cleaning products; damage caused to cleaning equipment where written instructions for use were not provided; damage to your property or cleaning equipment that existed prior to the clean; damage that could not reasonably have been foreseen or prevented by us as providers of the website.
